Loop

Terms of Service

Loop — Collaborative Intelligence Platform Operated by Launch Engine, Inc.

Effective Date: March 10, 2026 | Last Updated: October 12, 2026 | Version: 2.6

Quick Summary

By using Loop, you agree to:

  • Use the service responsibly and in compliance with all laws
  • Maintain account security and protect your credentials
  • Respect intellectual property and content ownership rights
  • Accept our service limitations and liability terms

1. Agreement to Terms

By accessing or using Loop ("Service"), operated by Launch Engine, Inc. ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Loop is a collaborative intelligence platform that provides:

  • Document management and file storage with organizational and teamspace scoping
  • AI-powered content generation and processing via multiple AI providers
  • Template creation and document automation with variable namespaces and context engine
  • Integration with third-party services (Google Workspace, Slack, Notion)
  • Real-time collaboration features powered by reactive database technology
  • Collections and tagging system for knowledge organization
  • Agent system for AI-assisted workflows and automation
  • Teamspaces for sub-organizational content scoping and access control

3. Account Terms

3.1 Account Creation

  • You must provide accurate and complete information
  • You are responsible for maintaining the security of your account
  • You must be at least 16 years old to use the Service
  • One person or legal entity may not maintain more than one free account
  • Account creation requires authentication through WorkOS AuthKit (OAuth 2.0 + OpenID Connect)

3.2 Account Security

  • You are responsible for all activity under your account
  • You must immediately notify us of any unauthorized use
  • We support multi-factor authentication through WorkOS
  • Session tokens are short-lived (15-minute JWTs) with automatic secure refresh

3.3 Organizations and Teamspaces

  • Each user receives a personal workspace (free)
  • Organizations are shared workspaces with role-based access (Owner, Admin, Member, Visitor)
  • Teamspaces are sub-organizational units with independent content scoping, member management, and privacy controls
  • Organization owners and admins control membership, integrations, and AI settings

4. Acceptable Use

4.1 You May:

  • Use Loop for lawful business and personal purposes
  • Create, store, and share content you own or have rights to
  • Connect authorized third-party services via our integration framework
  • Use AI features in compliance with our policies and applicable AI provider terms
  • Create and manage teamspaces within your organizations

4.2 You May Not:

  • Violate any applicable laws or regulations
  • Upload malicious code or viruses
  • Attempt to gain unauthorized access to any systems
  • Use the Service to harass, abuse, or harm others
  • Share content that infringes on intellectual property rights
  • Reverse engineer or attempt to extract source code
  • Use automated systems to access the Service without permission
  • Exceed rate limits or abuse the Service infrastructure
  • Circumvent teamspace or organization access controls
  • Use AI features to generate content that violates applicable laws or AI provider acceptable use policies

5. Content Ownership

5.1 Your Content

  • You retain all rights to content you create or upload
  • You grant us a limited license to provide the Service (store, display, process, index for search)
  • This license includes generating vector embeddings and extracted text for search functionality (controllable per-file)
  • You are responsible for content you share publicly or within your organizations
  • Content deleted by you enters a 30-day grace period before permanent removal

5.2 Our Content

  • Loop and its features remain our exclusive property
  • Our trademarks, logos, and brand features are protected
  • You may not use our brand assets without written permission
  • System tags, templates, and collections provided by Loop are our property

6. AI and Data Processing

6.1 AI Usage

  • AI features process content based on your explicit permissions (user-level, file-level, and organization-level controls)
  • We do not train AI models on your content
  • AI-generated content may require human review for accuracy
  • You control AI access granularly: allow/disallow embeddings, analysis, generation, and tagging per file

6.2 Third-Party AI Services

We use the following AI providers under enterprise or API agreements:

Loop configures standard models using Claude, Gemini, and OpenAI. Customers can change their default models, or add their own API keys, in organization settings.

Your content is sent to these providers only when you invoke AI features. Providers process your content to fulfill your request under their standard commercial API terms, which prohibit training their models on API inputs; some providers may retain API inputs for a limited period for safety and abuse monitoring — refer to each provider's data retention policy linked above for details. AI processing can be disabled at any time at the user, file, or organization level.

6.3 AI Agent System

  • Agents execute within your organization's context and permissions
  • Agent actions are logged in the audit trail
  • Agents access only content permitted by your organization's visibility and permission settings
  • Agents may store persistent memory about your preferences and interaction history within your organization's workspace

6.4 Beta Access and Quality Review

During our beta period, authorized Loop staff may review a sample of chat conversations, agent interactions, and usage logs to identify quality issues, improve AI outputs, and debug the platform. This access is:

  • Limited to authorized Launch Engine employees under confidentiality obligations
  • Used solely for product quality and safety purposes
  • Not used to train AI models on your content
  • Disclosed in our Privacy Policy and subject to the same data handling terms

We will provide notice and update these Terms when this practice changes as we exit beta.

7. Privacy and Security

Your use of Loop is also governed by our Privacy Policy. We implement security measures including:

  • TLS 1.2+ encryption for all data in transit (including WebSocket connections)
  • AES-256-GCM encryption for sensitive data at rest (OAuth tokens, secrets)
  • SHA-256 hashing for API keys
  • SOC 2-certified infrastructure (Convex, Vercel); Loop's own SOC 2 Type II attestation is in progress
  • Role-based access control with organization and teamspace isolation
  • Comprehensive audit logging across authentication, permission, and content events
  • JWT-based authentication via WorkOS AuthKit with automatic session management

8. Third-Party Services

8.1 Integrations

  • You may connect services including Google Workspace, Slack, and Notion
  • These services are governed by their own terms
  • We are not responsible for third-party service availability
  • You must comply with third-party terms when using integrations
  • Integration access can be controlled per-teamspace (inherit from org or restrict)

8.2 Infrastructure Providers

Our Service relies on:

  • Vercel — Frontend hosting, edge delivery, and serverless functions
  • WorkOS — Authentication, identity management, SSO, and SCIM provisioning
  • Convex — Real-time database, file storage, vector database, and serverless backend
  • Stripe — Payment processing (when applicable)

9. Payment Terms

9.1 Free Tier

  • Basic features are available at no cost (personal workspace)
  • Subject to usage limits and rate limiting
  • May include Loop branding

9.2 Paid Plans (When Available)

  • Subscription fees are billed in advance
  • AI usage may be billed via a credit system — credits are consumed per AI operation based on model, token usage, and operation type. Credit balances, pack pricing, and per-operation rates are displayed in your account settings.
  • All fees are non-refundable except as required by law
  • If a credit-pack purchase is refunded in full, the AI credits granted by that purchase are reversed (partial refunds do not reverse granted credits)
  • Price changes will be communicated 30 days in advance
  • Enterprise features (SCIM provisioning, advanced integrations) require appropriate tier

10. Intellectual Property

10.1 Copyright Policy (DMCA)

We respect intellectual property rights and comply with the Digital Millennium Copyright Act ("DMCA").

Reporting infringement. If you believe content on Loop infringes your copyright, send a written notice to our Designated Copyright Agent (below) that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material claimed to be infringing and information reasonably sufficient to locate it; (4) your contact information (address, telephone number, email); (5) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on its behalf.

Designated Copyright Agent: Launch Engine, Inc. — DMCA Designated Agent Email: legal@loopllm.ai

Counter-notification. If your content was removed and you believe the removal was a mistake or misidentification, you may submit a counter-notification to the Designated Copyright Agent as permitted under the DMCA.

Repeat infringers. We will, in appropriate circumstances, terminate the accounts of users who are repeat infringers.

10.2 Feedback

  • We welcome suggestions and feedback
  • Feedback becomes our property and may be used without compensation
  • We are not obligated to implement suggestions

11. Disclaimers

11.1 Service Availability

  • The Service is provided "as is" and "as available"
  • We do not guarantee uninterrupted or error-free operation
  • We may modify or discontinue features without notice

11.2 AI Disclaimer

  • AI-generated content is provided as-is and may contain errors
  • You are responsible for reviewing and validating AI outputs
  • We do not guarantee the accuracy, completeness, or suitability of AI-generated content

11.3 No Warranty

  • We disclaim all warranties, express or implied
  • This includes warranties of merchantability and fitness for purpose
  • We do not warrant that the Service will meet your requirements

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed $100 or fees paid in the last 12 months, whichever is greater
  • Some jurisdictions do not allow these limitations

13. Indemnification

You agree to defend, indemnify, and hold harmless Launch Engine, Inc. from claims arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your content
  • Your use of AI features and AI-generated content

14. Termination

14.1 By You

  • You may stop using the Service at any time
  • You may delete your account through account settings
  • Account deletion enters a 30-day grace period before permanent data removal
  • You may export your data before deletion via the data export feature

14.2 By Us

  • We may suspend or terminate accounts that violate these Terms
  • We may terminate accounts for extended inactivity
  • Termination may be immediate for severe violations
  • We will provide notice when reasonably possible

15. Data Deletion and Portability

  • File deletion: Soft-deleted files are recoverable for 30 days, then permanently purged
  • Account deletion: All user data permanently removed after 30-day grace period
  • Organization deletion: Cascading cleanup of all org data (files, tags, members, teamspaces, integrations)
  • Data export: Available via the Loop interface and API before deletion
  • See our Privacy Policy for full details on data retention and deletion

16. Changes to Terms

  • We may modify these Terms at any time
  • Material changes will be notified via email or in-app notice
  • Continued use after changes constitutes acceptance
  • You may review the current Terms at any time

17. Governing Law

These Terms are governed by the laws of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Launch Engine, Inc. regarding Loop.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

20. Contact Information

Launch Engine, Inc. Maker and Operator of Loop

Version History:

  • v2.6 — October 12, 2026: Removed the named default model from the AI provider list (§6.2); Google (Gemini) is now listed like the other two providers. Added a sentence saying Loop configures standard models using Claude, Gemini, and OpenAI and that customers can change their default models or add their own API keys in organization settings (§6.2). Matches Privacy Policy v2.6
  • v2.5 — July 23, 2026: Accuracy pass against code. Replaced the thin copyright bullets with a full DMCA §512 policy + Designated Copyright Agent (takedown-notice elements, counter-notification, repeat-infringer termination) (§10.1). Corrected the credit-refund term — credits are reversed only on a full refund, not any refund (§9.2). Replaced the unverifiable "150+ audit event types" claim with qualitative language and corrected "TLS 1.3" to "TLS 1.2+" (§7). Raised the minimum age to 16 (§3.1)
  • v2.4 — July 2, 2026: Clarified third-party AI provider data handling (standard commercial API terms; no training on your content; limited safety/abuse retention per provider policy — §6.2), reframed SOC 2 as vendor-certified infrastructure (Convex, Vercel) with Loop's own SOC 2 Type II in progress (§7)
  • v2.3 — May 8, 2026: Added beta quality review disclosure (§6.4), agent memory disclosure (§6.3), credit-based billing disclosure (§9.2)
  • v2.2 — April 16, 2026: Corrected audit event count, version alignment with privacy policy
  • v2.1 — April 1, 2026: AI provider data handling links, model name fix, email standardization
  • v2.0 — March 10, 2026: Updated for WorkOS auth, AI provider accuracy, teamspace scoping, data deletion workflows
  • v1.1 — September 18, 2025: Initial public terms