Does the Sales agent have access to my CRM deal data? Sales reads CRM data when it’s loaded into your Loop workspace — deal records, contact details, company context — via the contact.* and company.* variable namespaces, but it never writes back to your CRM or modifies deal records. Pricing, discounting details, and account strategies are treated as confidential and stay within your organization’s workspace; the agent explicitly flags when it’s missing context rather than fabricating account specifics.