# What does the Customer Success agent do?

## What does the Customer Success agent do?

Success prepares QBRs with health scoring and expansion signals, builds onboarding plans, identifies churn risk with intervention strategies, maps expansion opportunities within accounts and writes renewal playbooks, all from the customer data and account history you keep in Loop.

---

Source: https://loopllm.ai/public/knowledge/kn7831mctatxhgk3bj6a90w3y58hhvqv
Updated: 2026-11-03